Employment & Training

The WIA Program

Workforce Investment Act

The Workforce Investment Act (WIA) is a needs-based federally funded program providing training and employment services.

The program serves unemployed or underemployed adults actively seeking employment or employed individuals looking to improve their employment situation.

WIA is an employment-focused program requiring clients to go through both core and intensive services prior to training.

Participation in the WIA program is a process that begins with visiting the local Joblink Career Center, attending a WIA information meeting, completing assessments and making an appointment to determine eligibility with a WIA case manager.

For More Information Contact:







Burke County Joblink Career Center

Employment Security Commission (ESC) Office

720 East Union Street,

Morganton, NC 28655

Phone: 828-438-6161

Fax: 828-438-6207


Caldwell County Joblink Career Center

Caldwell Community College & Technical Institute

2855 Hickory Boulevard

Hudson, NC 28638

John A. Forlines Building

Room 155

Phone: 828-759-4680

Fax: 828-759-4631





Core services are provided through the local JobLink Career Center including: job search and placement assistance (including career counseling); labor market information (which identifies job vacancies, skills needed for in-demand jobs, and local, regional, and national employment trends); initial assessment of skills and needs; information about services; and follow-up services to help customers keep their jobs once they are placed.


To be eligible for intensive services customers must have participated in at least one core service and have been determined in need of intensive services in order to retain employment that allows for self-sufficiency. Intensive services will include: more comprehensive assessments; development of an individual employment plan; group and individual counseling; case management; and short-term pre-vocational services.


Customers who are unable to obtain or retain employment through the aforementioned services may qualify for training assistance if: after an interview, evaluation and assessment the case manager determines them in need of such services; AND they have the skills and qualifications to successfully participate and complete the selected training program; AND the training is directly linked to employment opportunities in the local area or in another area in which they are willing to relocate.

Training Services may include:

Occupational skills training, Skill upgrading, Adult education and literacy activities in conjunction with other training, On-the-job training.


Job development and placement services are available to clients completing a training service AND to clients who do not want to go into training but need assistance finding a job.


Follow-up services are provided to clients after completion of their WIA activity to ensure employment retention, measure success of the program and offer referrals to other agencies if other services are needed.

The Cognitive Connection

Clay, Wilson & Associates